“Heart” should not be a word that appears in this clinic’s name or title, for they have none to convey to families. Furthermore, they will not consider the heart of an animal or its owner. What they will consider is how anything they say can be used against them, caring only about being paid, making the way they conduct their business to be cold and devoid of any compassion whatsoever. Both Dr. Russo and Dr. Boyd were unable to take a single iota of accountability for the following proceedings:
I brought my cat in for two visits last week due to bladder stones, on a Monday and Thursday morning, and still ended up in the ER that Thursday afternoon. Why? Because after conducting two exams, an ultrasound, and two x-rays, aside from selling me some prescription cat food, they did absolutely nothing to treat my pet—only tell me that “he has stones in his bladder and he is high risk for a blockage.” That’s it. When I took my pet to the ER, the vet there looked at the same x-ray taken at GH and proceeded to treat him with a bladder flush. I called GH the next day to ask why they couldn’t do that kind of a treatment themselves when they had my pet in their care. They told me, “that would have put us over working hours.” When I asked why they didn’t even suggest or inform me of such a treatment, I got no response whatsoever…. Just a bunch of deflection, blame shifting, and excuses. They twisted truth, manipulated the course of events, and made a series of logical fallacies in a feeble attempt to deflect their responsibility.
In a business such as veterinary care, I’d imagine that if a clinic was to obtain any prestige at all, it wouldn’t necessarily be due to only efficient knowledge of the practice, but PRIMARILY due to meeting the needs of the patients/families. GH did neither. Instead, they kept withholding treatment and information, like a can being kicked down a road, in an arguable attempt to keep getting money out of me with no indication of ever treating my animal.
Thank God, the ER whom I took my pet to referred me to Complete Pet Animal Hospital and that is exactly where my pet is getting the treatment he deserved a week ago when I took him to GH. A complete night and day difference.
If you’re getting your needs met at GH, then I am happy for you. However, be wary, be on guard. One thing is certain, these people have not only lost my patronage, but they have also guaranteed that if I am ever asked if I can recommend a vet clinic in the area, let alone the state of AZ, GH can be assured that I will share this story again and again. This place has no “heart.”
Addendum: GH’s response proves my point entirely. Thank you for doing so—a response laced with exactly what I initially argue: excuses, blame shifting, deflection, and non sequiturs, along with no indication of taking any responsibility. The fact that I work full time and relied on friends and family to help me bring my pet to and from, juggling my work, has nothing to do with the fact that GH did not treat my pet after the exams. So I say again, be wary. All this response did was further expose the character flaws within this clinic.
